WILDBLUE BEING DISCONTINUED IN EARLY 2017
Those of you who still have the “old” WildBlue, and have not converted to Exede, are advised to do so at your earliest convenience, as the following letter sent to these subscribers in November 2016, explains:
November 30, 2016
Dear RioNet Subscriber:
2016 is drawing to a close, and so is your WildBlue internet. The company notified us that service will end in early 2017. We have not been provided the exact time frame yet. In order to avoid loss of service, please act soon.
Those like you with existing service, will be allowed to transition to the newer internet service, Exede, and will be able to keep their current username, which ends in @rionet.coop. Some satellite beams serving our areas are closed to new business, but the company assures us all our current subscribers who make the transition on a timely basis will be assured of receiving service.
In order to help with this transition, we have included the required contract, and filled out the username information for you. If you have multiple sites, a contract is included for each. Returning the contract soon assures our technicians will be able to schedule installation when it’s most convenient for you.
The Exede Internet packages are faster and have more “user friendly” bandwidth plans than WildBlue. There are packages to suit every budget and bandwidth need. We believe you’ll be very happy with the changes.
As always, we are here to answer any questions you may have. Please call our office during regular business hours 8:00 a.m. – Noon, and 1:00-5:00 p.m. (CST), at 800-749-1509.
We have been made
aware that some subscribers have received an erroneous on screen message
that their internet account has been suspended for non-payment. This message
is not being generated by RioNet/Rio Grande Electric Cooperative. It appears
to be coming directly from ViaSat, the company which owns the Exede/WildBlue
brand. Our provider, National Rural Telecommunications Cooperative (NRTC) is
working with ViaSat to resolve this issue. Should you receive this message,
please contact our office during regular business hours at 800-749-1509, or
InSite Tech Support at 888-256-0449 (any time). We have a fix for this
issue. We apologize for this inconvenience.