RioNet Repair Fees

Non-Standard Installation
Any time an installer is on site more than 2.5 hours due to special installation procedures requested by subscriber;  or when cabling runs over 50 feet are requested.
$50 Fee +   $25/hr. Labor
   
Re-Installation/Relocation of Service
Any time subscriber requests the transfer of equipment from one location to another; or re-installation of equipment at a new location. Subscriber is responsible for the take-down and transportation of equipment to the specified new location. RGEC is not responsible for equipment damaged while consumer is transporting. RGEC is not required to install within 7 days, but will make every effort to install within 10-14 days, preferably when an installer is scheduled to be in the area. Applicable costs for new cabling and connections may apply.
$100 Fee + $25/hr. Labor
   
Pole Mount Installation
Subsequent trips necessary to conduct the installation will be charged, if applicable, at the same rates outlined for Repoint/Repeak.
$100 Fee + $25/hr. Labor
   
Local Repoint/Repeak Charge
Includes Brackettville, Uvalde, Eagle Pass, Carrizo Springs, Del Rio, and those in the general vicinity .
$50.00 Fee
   
Long Distance Repoint/Repeak Charge
Includes Comstock, Sanderson, Fort Stockton, Marfa, Alpine, Terlingua, Presidio, and those in the general vicinity.
$75.00 Fee
   
Subscriber Issue Charge
Issues and escalations due to subscriber misuse, negligence, false alarm, or a computer problem not associated with WildBlue or ViaSat. Includes obstructions placed in  the signal path, or which have grown in to the signal path, such as trees and shrubs.
$100 Fee + $25/hr. Labor
   
Labor $25.00/hr.


Equipment Replacement Costs

Exede equipment is under warranty for one year from the date of installation.  Homeowners should have the equipment added to their policies for protection.  To replace equipment upon expiration of the warranty, the following are actual replacement costs, not including applicable taxes: 

ViaSat replacement parts price Exede equipment:

Antenna (Dish)

$65.00 + S&H

TRIA

$162.00+ S&H

Modem

$131.00+ S&H

SB2 eAntenna Assembly Kit $18.00+ S&H

 

 

   



Updated 1/26/17 cj