Tech Support


RioNet offers 24x7 tech support to its customers. Our friendly staff can help you through most internet-related computer issues in the matter of minutes.

Tech Support is available to RioNet customers around the clock at

 1-888-256-0449.

ViaSat and WildBlue Tech Support will no longer provide support for Windows 2000 or Internet Explorer 6.

If your PC currently has Windows 2000 operating system, you will need to upgrade by purchasing the software online, or at a retail store.

You may upgrade your Internet Explorer by visiting the Microsoft website by clicking this link.

Useful Links:

  1. Secure Passwords
  2. Configurating E-Mail for Outlook/Windows Mail
  3. How To Add Additional E-Mail Accounts
  4. How to PowerCycle
  5. How To ReNew IP Address
  6. Telephone Numbers for Various Vendor Support
  7. Web Site Creator User Guide
Many times Tech Support will have you run a PowerCycle, Bypass your Surge Protector, or Re-Establish your IP Address on your computer system. We have provided these instructions below for your convenience.

WILDBLUE / POWERCYCLE INFORMATION
FOR WINDOWS XP
1. Shut down computer
2. Unplug modem from the surge protector
3. Unplug Ethernet connection from modem
4. Check power cord for loose connection
5. Wait 5 minutes
6. Plug in modem
7.
Let modem’s second light turn solid green (not blinking)
8. Start up computer
9. Reconnect Ethernet connection
10. Try connecting to the Internet


INSTRUCTIONS TO BYPASS SURGE PROTECTOR
1.
Unplug the modem power cord from the surge protector
2.
There are 4 cables screwed into the surge protector.
3.
They are color-coated, 2 red and 2 green
4.
Unscrew the red and green cables on the surge protector coming from the wall – not the ones that go to the modem

5.
Now unscrew the red and green cables at the back of the modem and replace with the red and green cables taken from the surge protector
6.
Plug in modem power cord to a wall outlet, not the surge protector.
7.
Let modem’s second light turn solid green (not blinking)
8.
Now try connecting to the Internet

RENEWING IP ADDRESS FOR WINDOWS XP WHEN HAVING TROUBLE GETTING ON THE INTERNET WEB SITE:
1.
Left click on Start Menu
2. Left click on Control Panel
3. Left click (possibly need to double-left click) on Network Connections
4.
Right click on Local Area Connections
5.
Menu reads: Disable
Status
Repair
6. Left click on Repair
7.
Computer will do the repair for you
8.
Left click Close
9.
Left click to close out of Network Connection
10.
Minimize the Control Panel Menu and try Internet web site


CUSTOMERS SHOULD NOT UNPLUG THEIR SYSTEM DURING A STORM. IT IS BEST TO LEAVE IT TURNED ON AT ALL TIMES.

Align the notch and prongs to match up.
Make sure your modem cord is fully pushed in as illustrated in photo below. Never unplug your modem while the computer is on. When necessary to disconnect from power supply, please unplug from the surge protector.

Identity thieves search for accounts with weak passwords and set up phishing scams and send out spam or viruses under the account holder’s name. If you use the same password in multiple locations, like your online bank account, they can even break into your bank account and steal your money! If you have a weak password, we urge you to change it.

The more sophisticated your password, the less likely you’ll be victimized. To thwart criminals before they strike, change your password following these directions:

  • No dictionary words (this means no single words by themselves; always pad a word with numbers or characters)
  • Cannot contain the username (Used to be username + single digit)
  • Cannot contain the first or last name
  • MUST have 8 or more characters (Used to be 6)
  • MUST have at least one letter (Used to be optional)
  • MUST have at least one number (Used to be optional)
  • MUST have at least one special character that matches !@#$%^&*()~`-=_+[]\{}|:";',./<>? (Used to be optional)
  • CAN have at least one of the following (each of these increases "strength" score
  • Mix of lower and uppercase characters
  • More than 12 characters (Used to be 8)

Here’s a trick. Think of a sentence you’ll remember. For example, “I like my dog, Rover.” Then, imagine turning that into the password: 1LmDr0veR!

You can change your password on the AdminTool today by choosing Manage Account, enter username and current password. Once you login, you will see the option "Change Password" in the left-side menu.


CONTACT INFORMATION FOR VARIOUS VENDOR SUPPORT

Operating Systems

Windows
http://support.microsoft.com/
1-800-936-5700 (charges may be applicable)

Computer Manufacturers' Contact Information

Acer (800) 816-2237 IBM (800) 426-7378
Averatec (877) 462-3462 Lenovo (866) 96-THINK (968-4465)
Compaq (800) 652-6672 Maxdata (626) 935-0050
Dell (888) 560-8324 MDG Canada (877) 466-3634 (Canada)
EMachines (408) 273-0888 Medion (866) 633-4660
Fujitsu (800) 831-3183 NEC Corp (800) 338-9549
Fujitsu-Siemens www.fujitsu-siemens.com Panasonic (800) 527-8675
Gateway (800) 846-2301 Samsung www.samsung.com
Gericom AG www.gericom.com Sharp (800) 237-4277
Hewlett Packard (800) 474-6836 Sony (888) 476-6972
Hitachi www.hitachi.com Toshiba (800) 457-7777

Netscape
http://isp.netscape.com/help/
1-866-541-8233

Mozilla Thunderbird
https://support.mozilla.org/en-US/products/thunderbird

MAC OS X Mail (Apple Mail)
http://www.apple.com/support/mac-apps/mail/

Linksys Router
http://linksystechssupport.com/

Netgear Router
http://kb.netgear.com/app/home